Technical
Assistance

We start from your specific requests and we accompany you through every product configuration phase, from selection to creation.

Regulatory assistance and factory production control

Based on current regulations, we at Serrall guide you in choosing the product that best suits your needs in terms of aesthetics, comfort and energy savings. The continuous checks of our expert technicians throughout the entire production process guarantee maximum fixture quality.

Calculation of thermal transmittance of nodes and sections

We use special software to analyse and evaluate thermal transmittance and the performance of your windows and doors.

Quotations and technical design support

We guarantee technical support during the preliminary design phase, during the creation and in post-production, choosing the best solutions for you on a case by case basis.

Design
Assistance

We aim for the highest quality for your fixtures.
Thanks to our Research and Development Department, we create systems that are customised to your needs, submitting our products to AEV tests in our in-house laboratory.

Test
Laboratory

Ever attentive to the quality of the fixtures we produce, we have created an internal laboratory where we test their technical characteristics and performance, both to create new products and to improve already existing products. We perform air permeability, water resistance and wind load testing. We also check the degree of thermal insulation and for the absence of harmful substances in the materials of which our products are made.

Our laboratory is an added value of Serrall's industrialisation: its advanced technologically systems allow it to recreate extreme climatic conditions and contribute to the creation of top-of-the-range products.

After-Sales
Assistance

We guarantee assistance even after your fixtures have been installed. Serrall Quality  and After-Sales service, together with our technicians and Customer Care service, taking care of you every step of the way.
We resolve any problems that may arise and, where needed, send spare parts, instructions and service personnel directly on site.

Logistics
Assistance

Serrall assistance continues on into the field of logistics. We deliver products worldwide. We take care of organising all operations related to the storage of goods.

Product stock management

In agreement with our customers, we create and manage stock in our warehouse and up to delivery.